Customer Service
01665 710 323

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Payment and Security 
We accept electronic payment (subject to issuing bank providing 'cardholder not present' service) by:- 
    •Visa
    •Visa Delta
    •Mastercard
    •Solo
    •Switch / Maestro 
Our shopping cart facilities use high-grade encryption to ensure that no-one other than our sales staff can ever gain access to your credit card details.
We have never had a known or suspected case of details being compromised, and use every measure available to ensure that this remains the case. 
To help in the battle against fraud, we take the following steps:- 
    •Cardholder details are checked to ensure that they match those held on record with the card issuer.
    •At the time of processing, the card security number (often referred to as CVV or CV2) is taken to ensure that cloned or computer generated card
numbers will not be successfully processed. Due to the increasing number of cases of cheque fraud, and the amount of time that cases of this
nature often take to come to light, we are no longer able to accept cheque payments. This is largely due to the fact that a stolen cheque will normally
clear, and only later will the issuing bank seek to recover the funds concerned. 
Order Cancellation 
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may choose to cancel an order within 7 working days of receipt
of the order. Please note however, that you will be liable for the cost of return to us, and all product must be in as new condition. Product not in as
new condition may be subject to a handling charge (typically around 10%), to cover losses incurred selling the product at a reduced price. 
All cancellation requests should be made in writing, by email. 
To avoid any misunderstanding, we DO NOT accept order cancellation by telephone. All order cancellations must be made in writing to ensure that
the instruction is clearly understood (ie. so that only the relevant part is cancelled, or the whole order where appropriate). All cancellation requests
will be acknowledged by return email. In the event that we are unable to successfully deliver an order due to inadequate address details provided
by the customer, unreasonably restricted access at delivery address or customer cancellation after despatch but prior to delivery, we reserve the
right to charge to the customer any costs reasonably incurred in recovering the goods. 

Warranty 
Any warranty issues are subject to the manufacturer’s warranty. If the item purchased need to be registered with the manufacturer, then that is
the responsibility of the customer. Because we deal with the manufacturers on a regular basis, we advise that any warranty issues that you may
have should be solved by us. Please contact us by email.

Damage or Shortage on Delivery 
Any damage to, or shortage on delivery must be notified in writing within 7 working days of delivery. Please check all product thoroughly on
delivery and advise immediately by email in the event of any concern. 

Returns Procedure 
Before returning any product, please send an email with your order number included to advise our sales staff and request a Returns Authorisation
Number (RAN). Product returned without authorisation may be refused at point of delivery, or subject to an additional handling charge. Returns
Authorisation remains valid for 14 days from the date upon which it was issued. If for any reason you are unable to return the product within this
timescale, please advise a member of staff at the time when authorisation is issued.

Order Acceptance 
By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding
contract. Upon completion of the online order process, you will be sent an acknowledgement of order. This acknowledgement of order confirms our
receipt of your offer to purchase only and does not indicate our acceptance of the order.

Complaints Procedure 
Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. 
Letters of complaint may be sent to : 
Customer Service Manager, Breeze Bikes, Unit 8D & 8D, Coquet EnterprisePark, Amble, Northumberland, NE65 0PE
All letters of complaint will be acknowledged within 7 working days of receipt. Where complaints cannot be fully addressed within 7 days, a letter or
email of acknowledgement will be sent stating the likely timescale before a comprehensive response. We would recommend that letters of complaint
are sent by recorded delivery. 

Privacy 
This site uses cookies to track individual users. We do so to allow easy ordering and administration of your order and user details. We also use
them from time to time to highlight new sections within this site. No information contained within site cookies will be disclosed to any third party,
or used other than within this site. Telephone calls to our company may be recorded or monitored for quality, fraud prevention or training purposes. 

Collection and Disclosure of Personal Information 
It is our aim to respect your privacy at all times. As a result, we will not disclose any personal information to any third party company except where
necessary. Cases where doing so becomes a necessity include:- 
    •Recording and processing of orders and payments.
    •Credit checking or rating.
    •Fraud Prevention.
    •Control and maintainance of after sales service and warranty.
    •Dealing with customer complaints.
    •Analysis for management purposes and statutory returns.